Accounts
Connect, reconnect, or disconnect
FanCue uses official provider authorization. Account health and reconnect controls live in Settings. You should never share a social-network password with FanCue support.
Email account support →FanCue support
Let’s get you back to the comments that matter.
Help with connected accounts, inbox and AI workflows, campaigns, insights, notifications, data requests, and review builds starts in one place.
Email supportinfo@omniadataanalytics.comNever send passwords or access tokens
Choose a starting point
What do you need help with?
Include your device, app version, workspace or account email, and a short description of what happened.
Inbox & AI
Comments, context, or reply drafts
Ask about priority sorting, missing post context, AI classification, summaries, tone rewrites, draft eligibility, or why posting is unavailable for an account.
Email workflow support →Campaigns & insights
Tracking a launch or metric
Get help with campaign creation, mapped posts, audience and date filters, unanswered counts, reply rate, response time, platform volume, or recurring FAQs.
Email campaign support →Content safety
Report abusive or objectionable content
Email info@omniadataanalytics.com with the FanCue comment reference or a public source link and a brief description. We aim to provide an initial response within 24 hours. Do not include passwords, access tokens, or unrelated private information.
Prepare a content report →Privacy & notifications
Preferences and data requests
Ask about notification permission, quiet hours, reconnect alerts, data export, account disconnect, deletion requests, or the information FanCue processes.
Email privacy support →Try this first
Four quick checks.
FanCue is designed to surface connection and capability limits clearly rather than silently attempting an unsafe action.
- Refresh the current view.
Pull to refresh the iOS screen and confirm the latest accounts, comments, campaigns, and preferences have loaded. - Check account health in Settings.
If a provider token needs attention, use Reconnect. Disconnect only when you intend to remove that account from the workspace. - Read the capability message.
A reply or moderation control may be disabled when the connected account is read-only or the provider does not allow that action. - Capture useful context.
Send the screen name, approximate time, device and app version, and the visible error. Do not include passwords, OAuth codes, or tokens.
Support safeguards
Operational tools already built in.
The backend includes audited support and compliance workflows intended to resolve issues without bypassing workspace boundaries.
Reconnect alerts
Prepare email and push alerts for accounts that are disconnected, expired, or need renewed authorization.
Safe job retry
Identify retryable failed jobs while excluding running, completed, or unsafe work from automatic retry.
Automation stop
Pause workspace automation and preserve an audit record when an owner or administrator needs a safety stop.
Compliance export
Prepare a workspace-scoped package covering the records available to the export workflow.
Deletion report
Preview the scope and retention effects of a data-deletion request before destructive work is performed.
Workspace support
Contact support for help with workspace access or connected accounts. Do not disconnect review accounts to reset a review session.
Privacy
Request deletion of your FanCue data.
- Email a deletion request.
Send an email to info@omniadataanalytics.com with the subject “FanCue data deletion request.” - Identify the account and scope.
Include your FanCue sign-in email, workspace name, and the connected Facebook Page or Instagram account name or ID, if relevant. Tell us whether you want data for a connected account or your FanCue account deleted. Do not send passwords, tokens, or verification codes. - Confirm ownership and receive the outcome.
Support will coordinate ownership verification and confirm the outcome of your request, including any data that must be retained and the reason. Deleting data held by FanCue does not delete content held by Facebook or Instagram; use the relevant platform to manage that content.
App Review
Sign in with the supplied reviewer account.
The iOS review build requires Microsoft Entra External ID sign-in using the credentials supplied privately in Meta’s reviewer instructions. It opens a live workspace with preconnected Facebook and Instagram accounts. Reviewers can inspect those accounts without a social-account password. Replies remain drafts until a reviewer explicitly approves posting; the final Reply button sends a live reply. Keep the supplied accounts connected and follow the private review instructions. This website provides product information and support, not an authenticated review dashboard.