Clear about the data behind the conversation.

01 · Overview

What this policy covers

This policy describes information processed by FanCue, a product operated by Omnia Data Analytics LLC. FanCue is currently in development and early evaluation, with an iPhone and iPad app, a browser experience, and backend services that support creator-engagement workflows.

02 · Information

Data we process

Contact information

Names, display names, email addresses and information you provide for account operation, support, product inquiries, privacy requests, or App Review.

Adult eligibility

FanCue is for adults 18 and older. Account eligibility records contain your confirmation that you are 18 or older, the accepted terms and policy versions, and the confirmation time. FanCue does not request a date of birth or identity document for this confirmation. Contact support if an account was created by someone under 18.

User and workspace content

Connected social comments, author names and handles, post context, profile-image and media links, reply drafts, approved replies, campaigns, brand-voice examples, knowledge-base entries, workspace offerings, assignments, and internal notes. Free-form content may contain personal information supplied by you or other social-platform users; avoid adding unnecessary sensitive information to workspace notes or AI requests.

Identifiers and connection data

User and workspace IDs, connected social-account IDs, provider post and comment IDs, device push tokens, OAuth state, and the encrypted provider credentials needed to maintain an authorized connection.

Usage, audit, and diagnostics

Feature events, workflow status, approval and moderation records, audit logs, account health, provider sync state, job results, API errors, performance data, and operational diagnostics used to run, secure, and support FanCue.

Content reports and author blocks

If you send a content report, FanCue receives your email address, the reference and information you choose to include, and subsequent support correspondence. Preparing a report draft in FanCue does not send it automatically. Where author blocking is available, FanCue stores the selected author identifier and name, connected account, workspace, initiating user and creation time to suppress that author’s comments inside the workspace. Blocks do not ban an author or delete content on the social platform. You can remove a block in Settings; disconnecting or deleting its connected account also removes the block.

For YouTube author blocks, FanCue also stores the channel verification status and time. Where the feature is enabled, it refreshes that identity or removes the block if the channel is unavailable or cannot be verified within 30 days. FanCue shows a general removal notice; the author may then appear in the inbox again.

Device and browser storage

FanCue uses device or browser storage for sign-in state and app preferences. Optional push notifications use a device token to deliver the notifications you enable. Google, Microsoft and other providers operate their own authorization pages under their privacy policies.

Images and embedded video

Displaying connected-account images can request those images from the social provider. In the iPhone and iPad app, opening a YouTube comment’s original-post context first shows a Load YouTube video button and a Google data-use notice. You can read the comment and use available reply controls without loading the video. Choosing Load YouTube video creates an embedded player; choosing Unload video removes it. The embedded view uses temporary website storage rather than a persistent browser data store. Loading and using this player sends network requests to Google, including information needed to deliver the requested video. Google may process device, network and playback information under its privacy policy. FanCue uses YouTube’s youtube-nocookie.com embed endpoint; this does not mean that the player makes no network requests or collects no data. YouTube controls any advertising within its player. Temporary storage and unloading do not delete information already received by Google. If you follow a link to YouTube or another website or app, that destination’s own privacy practices apply.

Subscriptions

For App Store subscriptions, FanCue processes product identifiers, transaction and renewal information, subscription status, and purchase or refund events needed to manage access. Apple handles payment information; FanCue does not receive your payment-card details.

Information FanCue does not request for its current product

• Precise device location, your device address book, or payment-card and bank-account details
• Health or medical records
• Social-network passwords
• Advertising identifiers for cross-app tracking

03 · Connections

Connected social accounts

FanCue uses official provider authorization flows. Supported integrations include Facebook, Instagram, Threads and YouTube. Availability depends on provider approval, your authorization, your plan and which features are enabled for your account. Connected-account data can include channel or account identifiers, profile names, post or video details, comments, replies and their timestamps. FanCue uses this information to display your inbox and conversation history and, where available, send replies that you review and approve.

Provider tokens are treated as credentials. The current backend encrypts stored access and refresh token values using authenticated encryption and records only a token fingerprint for comparison. Tokens are used to sync authorized data and perform a workspace-approved provider action only when that action is implemented, enabled, and allowed.

Disconnecting an account marks the connection as disconnected and begins the applicable cached-data cleanup workflow. The product also tracks reconnect needs without asking for the provider password.

YouTube and Google

FanCue uses YouTube API Services. Google handles the authorization screen; you do not give FanCue your Google password. See the Google Privacy Policy for Google’s practices. In addition to disconnecting inside FanCue or requesting deletion from us, you can revoke FanCue’s access in your Google account permissions.

Google-connected data is used for the FanCue features you authorize, not for advertising, data resale or credit decisions. FanCue does not use it to train general-purpose AI models. Deleting data stored by FanCue does not delete your videos or comments on YouTube. Use YouTube’s own controls to remove content from YouTube.

04 · AI

AI-assisted features

When comments are imported, FanCue applies rules within its backend to assign intent and sentiment labels and priority, spam and toxicity scores. FanCue uses these estimates to organize the inbox and produce workspace summaries. This processing is separate from optional Microsoft Azure OpenAI requests and does not depend on the Allow Microsoft Azure AI switch. These labels and scores are FanCue interpretations, can be inaccurate, and are not supplied or endorsed by YouTube or other connected platforms.

FanCue can classify comment intent, summarize the comment and original-post context, prepare reply suggestions, and rewrite a draft for a selected tone. When an AI feature is available and you turn on Allow Microsoft Azure AI, requesting AI help sends relevant comment and post context, your draft, and relevant brand, knowledge and workspace information to Microsoft Azure OpenAI to generate the result. You can turn this permission off and continue using available manual workflows. FanCue does not use this content to train general-purpose AI models.

AI results are suggestions and can be inaccurate. The current product requires human approval for public reply drafts. Live public posting is disabled by default, and the workspace remains responsible for reviewing accuracy, tone, and appropriateness.

05 · Purpose

How information is used

• Provide the inbox, priority classification, comment context, reply, campaign, insights, team, and notification features
• Connect and maintain authorized social accounts
• Enforce roles, workspace boundaries, provider capabilities, approval requirements, and automation safeguards
• Prepare support, audit, compliance-export, deletion-report, reconnect, and operational-readiness workflows
• Secure, debug, monitor, and improve FanCue
• Respond to product, support, legal, and privacy requests

FanCue does not sell personal data and does not use workspace content for third-party advertising tracking.

06 · Service providers

When information is shared

Information may be processed by service providers that help operate FanCue, such as cloud infrastructure, databases, AI services, diagnostics, and notification delivery. Connected social platforms receive only the requests required for the authorization, sync, moderation, or reply action the workspace initiates and the platform permits.

Information may also be disclosed when required by law, to protect the security and integrity of FanCue or its users, or as part of a business transaction subject to appropriate safeguards. A transfer of Google-connected user data as part of a merger, acquisition or sale of assets requires your explicit prior consent.

07 · Notifications

Notification preferences

Push notifications are optional. Workspaces can configure categories such as questions, purchase intent, brand risk, assignments, and reconnect alerts, along with quiet hours. The product is designed to exclude full comment text from push payloads unless a workspace opts in.

08 · Control

Retention, export, disconnect, and deletion

FanCue retains information for as long as needed to provide the workspace, maintain security and audit evidence, satisfy legal obligations, and resolve disputes. Retention can vary by record type and workspace policy.

You can disconnect a social account in Settings and request an export or deletion assistance from support. The iOS app also provides a Delete Account control in Settings, with confirmation and a status receipt. Account deletion is separate from a deletion report: a report previews information and does not itself delete data. Deleting a FanCue account does not cancel an App Store subscription; manage that subscription through Apple.

You can request access, export, correction, disconnect, or deletion assistance by emailing info@omniadataanalytics.com. Include the workspace or account email connected to the request so it can be verified and routed safely.

09 · Safeguards

Security and workspace boundaries

Current safeguards include encrypted provider-token fields, OAuth state expiry and replay protection, workspace-scoped records, role and permission checks, audit logs, provider-capability checks, automation dry runs, human-approval fields, and idempotency controls intended to prevent duplicate reply dispatch.

No service can guarantee absolute security. Please do not email passwords, provider access tokens, authorization codes, recovery codes, or other secrets to FanCue support.

10 · Updates & contact

Questions or requests

This policy may be updated as FanCue, provider APIs, and legal requirements evolve. Material changes will be reflected by updating the effective date or providing another appropriate notice.

FanCue is operated by Omnia Data Analytics LLC in Phoenix, Arizona. Email info@omniadataanalytics.com for privacy questions or requests.